Call Center Representative With Sales And Marketing Experience

Call Center Representative With Sales And Marketing Experience Job in Pakistan
TechnoGator , Pakistan Gallery Job

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Experience
5 Years
Salary
50,000 - 65,000 PKR
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
Yes
Qualification
Masters Degree
Total Vacancies
1 Job
Posted on
Jun 18, 2020
Last Date
Sep 18, 2020
Location(s)

Job Description

We are searching for a polite, professional, experienced Call Center Representative with an American English accent. The incumbent will be responsible to get clients from Illinois specifically and from the USA generally. He will work closely with other team members to provide outstanding service to acquire clients for digital marketing, web design, technical support, by making outbound cold calling, answering questions, handling clients and making them recurring clients. The Call Center Representative may handle a high volume of outbound calls and should seek to create a positive experience for each caller. He will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

To be a successful Call Center Representative, you should be customer-focused, detail-oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.

Responsibilities:

  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
  • Responding efficiently and accurately to callers, explaining possible solutions offered by TechnoGator, and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed.
  • Building lasting relationships with clients based on trust and reliability.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  • Making sales or recommendations for products or services that may better suit client needs.
  • Taking part in training and other learning opportunities to expand knowledge of the company and position.
  • Adhering to all company policies and procedures.

Job Specification

  • More education or experience may be preferred.
  • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
  • Understanding of company products, services, and policies.
  • Proficiency with computers, especially with CRM software, and strong typing skills.
  • Ability to ask prying questions and diffuse tense situations.
  • Strong time management and decision making skills.
  • Adaptability and accountability.
  • Fluency in English with proper accent is must.

TechnoGator

Information Technology and Services - Oak Brook, United States