Customer Support Representative
WAHYD Pvt Ltd, Pakistan

• Ensure delivery of Excellent customer service through fast and accurate processing of order, communication and coordination with other departments to resolve inquiries.

• First point of customer for general inquiries like pricing, products, scheduling and alignment of vehicles

• Provide accurate, valid and complete information to customer.

• Builds and maintain business relationships with customers by providing prompt and accurate service so as to promote customer loyalty.

• Contribute to maintain strength relationships with vendors

• Track and trace cargo as required
• Ensure accurate and timely data entry into our operating system

• Meet KPI standards, as per the company procedures

• Follow communication procedures, guidelines and policies

• Understand department Process flow, constantly looking for area's of improved efficiency

• Efficient interpersonal skills, including a proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

• Understanding of transportation documentation and terms is a plus

• Candidate with knowledge of Karachi city will given preference

• Good computer skills (Excel, word, PowerPoint).

Job Rewards and Benefits