MINIMUM REQUIREMENTS:
- MIN. 1 YEAR EXPERIENCE IN RELATED FIELD
- EDUCATION: COLLEGE GRADUATE
SUMMARY:
To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant service to customers.
DUTIES & RESPONSIBILITIES:
Customer Service
Greet customer promptly and gather prescription information according to Standard Operating Procedures
Perform duties in priority according to Role assigned on Role Assignment Schedule
Refer to the pharmacist all clinical inquiries, for example, those related to medication purpose, use and recommendations diseases and conditions; professional fees; and other inquiries as required by law or company policy
Set realistic customer expectations as to wait times and effectively communicate the time to the customer
Locate and cash out prescriptions and any ancillary items, according to Standard Operating Procedures
Provide accurate information in response to customer inquiries (e.g. store policies, Loyalty), according to • Standard Operating Procedures. Resolve customer issues according to established standards, ensuring appropriate intervention by the pharmacist
Draw customer attention to literature or information as required
Ensure customers requiring counseling are referred to the pharmacist in a timely and appropriate manner.
Maintain and control the cash register in the dispensary in accordance with cash handling policies and procedures
Managing customer inquiries both in person and over the phone
Adhere to all confidentiality and privacy requirements
Administration
Receive new and repeat prescription orders in accordance with Standard Operating Procedures
Prepare and submit orders with the exception of controlled drugs and narcotics
Adjudicate third party billing, online and manage manual Third-Party Accounts, collecting outstanding monies from customers where necessary
Answer telephone, ensuring that appropriate telephone etiquette is observed at all times and referring to a pharmacist when necessary
Manage incoming faxes according to Pharmacy Standards of Practice
Assist pharmacist in coordinating call backs
Identify patients who are candidates for pharmacy services where appropriate and provide administrative support to the Pharmacist
Contact physicians’ offices as needed (e.g. for special authorization requests etc.) and maintain all relevant documentation
Accurately file completed documentation as per Pharmacy Standards of Practice, in a timely and organized manner
Give general assistance with daily pharmacy activities.
Take prescriptions from clients in person and over the phone.
Package, label and dispense medications.
Check inventory and restock drugs and other items.
Check for expired medications and discard it properly.