Achieve established standards for call/chat/email handling quality, Sales and productivity.
To handle customers according to sales pitch and techniques in the best possible manner.
Provide support to customers as per the standard procedure.
To meet all the established quality benchmarks.
Ensure compliance with all company/client policies, procedures, and practices.
To endure that highest level of quality customer care is delivered and all problem incidents are reported and highlighted.
Should pay special emphasis on target-based selling
Customer Support acumen,Customer Focus Fluent Is English,Client Relationship management, B2B & B2C Specialist