Quality Assurance Executive(International Client Support)

Quality Assurance Executive(International Client Support) Job in Pakistan
Immentia , Pakistan

Experience
6 Years
Salary
30,000 - 40,000 PKR
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
Bachelors
Total Vacancies
4 Jobs
Posted on
Jul 24, 2020
Last Date
Oct 24, 2020
Location(s)

Job Description

Understand, Improve, and Follow with existing quality assurance metrics.

Maintain a record of customer complaints and nonconformance to quality metrics by recording and reporting, identify root causes and suggest rectification measures.

Document quality assurance activities with internal reporting, auditing, and evaluations of all communication.

Develop new standards for Evaluations and Reporting, with improvements as needed, Identify new areas/metrics for evaluations and ensure implementation.

Identify training needs, conducting one on one session with agents, reporting weak areas of individuals and highlighting them for Team Leads

Pursue continuing education on new solutions, technology, and skills

Job Specification

Customer Service Acumen ,Software Quality Review ,Customer Orientation ,Analytical Skills.

Immentia

Information Technology and Services - Islamabad, Pakistan
© Copyright Mustakbil.com, 2004-2020. All rights reserved.