Customer Support Executive

Customer Support Executive Job in Pakistan
The Stationery Company Pvt. Ltd. , Pakistan Premium Job

Experience
1 Year
Salary
20,000 - 30,000 PKR
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
Bachelors
Total Vacancies
3 Jobs
Posted on
Jul 31, 2020
Last Date
Oct 31, 2020
Location(s)

Job Description

A leading online stationery and paper product company is looking for experienced Customer Support Executive.

The roles and responsibilities may include but shall not be limited to:

1) Answer calls professionally to provide information about products and services, take/cancel orders or obtain details of complaints.

2) Answer all queries being received on live chat or social media and try to get maximum confidence of customer.

3) Coordinate with all relevant departments for customer's queries, complaints and orders.

4) Refer unresolved customer grievances or special requests to concerned department as per urgency of issue.

5) Managing data and information, must be fluent in English speaking and listening

6) Manage inbound and outbound calls

7) Generate sales leads

8) Provide timely and accurate information to incoming customer order status and product knowledge request, ensuring service level is maintained.

Job Specification

Requirements:

Proficient in verbal and written communication English and Urdu

Experience: 1– 2 Years (Customer Service relevant experience)

Have strong sales pitch capabilities

Patience & Customer centric attitude

Proficiency in English

The Stationery Company Pvt. Ltd.

Paper & Forest Products - Lahore, Pakistan
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