Graduate Trainee - Tech Support
Elixir Technologies, Pakistan
Job Description
About Technical Support Department:
The Technical Support department offers superb after sales service to all customers to enable them to effortlessly use the solutions provided by Elixir. Our team members provide guidance regarding general usage of the software and also help resolve issues if they arise. There are multiple channels which connect us to our valued customers; these include live chat, email, telephone and an online Elixir Support Portal. Our aim is to satisfy the customer to the extent that they become loyal to the company. The job is undeniably challenging as it requires extensive product knowledge, tact and diplomacy skills and excellent communication skills. Also, we have to work on a rotational basis to ensure that somebody is available to attend to customer queries at all times. However, it is the most satisfying feeling when we delight our customers and meet the goal of service at all cost.
Graduate Trainee - Tech Support:
Entry level position for fresh graduates looking to make a career in providing software technical support to our customers around the world.
Job Specification
- Computer Science degree
- Exceptional English communication skills
- Ability to diagnose and troubleshoot software related issues.
- Willing to work on rotation-basis for providing 24/7 Technical Support