Email And Chat Support Executive - Foodpanda

Email And Chat Support Executive - Foodpanda
ibex, Pakistan

Experience
Student
Salary
20,000 - 38,000 PKR
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Intermediate/Bachelors/O-Level/A-Level
Total Vacancies
25 Jobs
Posted on
Aug 5, 2020
Last Date
Sep 9, 2020
Location(s)

Job Description

Responsible for acting as a liaison between our customer and the respective client. Provides assistance via Chat and/or Email to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query. Escalate to relevant team internally and/or externally.

Location: Karachi

Salary: Up to PKR 38,000

Working Hours: 9

Job Shift: Morning & Evening, between 5am to 11pm

Job Description:

  • Prompt chat and email response to customers
  • Document each customer’s question or problem as well as the resulting answer or solution
  • Develop customer service solutions
  • Maintain service level

Job Specification:

  • Intermediate or above
  • Age limit: 18-45
  • Excellent communication (verbal & written)
  • Proficiency with MS Office particularly MS Excel
  • Flexibility
  • Customer-centric attitude
  • Problem-solving
  • Adaptability

Perks & Benefits:

  • Medical Insurance
  • Permanent Employment Status
  • Provident Fund
  • Internal Job Opportunities
  • Annual Leaves
  • Leaves Encashment
  • Referral Bonus
  • Company Pick & Drop

Send us your CV at

Email Subject: Email and Chat Support Executive – Foodpanda

Link: https://bit.ly/2OnuY51

Job Specification

  • Excellent communication (verbal & written)
  • Proficiency with MS Office particularly MS Excel
  • Flexibility
  • Customer-centric attitude
  • Problem-solving
  • Adaptability

Job Rewards and Benefits

Communication
Health Insurance
Incentive Bonus
Leaves
Life Insurance
Medical
Provident Fund
Sports and Entertainment
Transport

ibex

Outsourcing/Offshoring - Karachi, Pakistan
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