IT Support Staff
Ebrahim Group of Companies, Pakistan

• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Monitoring and maintaining computer systems and networks
• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Responding in a timely manner to service issues and requests
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.
• Managing multiple cases at one time.
• Conducting electrical safety checks on equipment.
• Providing technical support across the Group of Companies
• Setting up accounts for new users

• In-depth knowledge of hardware and software
• Up-to-date knowledge of the latest IT and software trends
• Strong customer service ethos
• Ability to work well with people
• Strong communications skills
• Excellent organizational skills
• Ability to quickly establish good working relationships with clients
• Willingness to sometimes work unsociable hours
• Patience

Job Rewards and Benefits