Computer competency – dispatch officers write reports and perform data entry. They must be proficient in basic computer programs, such as Excel and Word, and possess the hand dexterity to type up data
Dispatch systems knowledge – to send out a crew, dispatch officers must have working knowledge of or the ability to learn dispatch system technology
Multitasking – since they sometimes receive calls, record information, and perform other duties simultaneously, dispatch officers need to multitask effectively
Customer service – a key task of the dispatch officer is to respond to client and worker questions and concerns. They must resolve problems and communicate in a friendly and efficient manner
Adaptability – dispatch officers work in fast-paced environments where they must react and learn quickly