IT Support
Afiniti, Pakistan

• 1st/2nd Level support of internal customers for all IT related issues.
• Detailed tracking of each customer's service needs in JIRA based ticketing system.
• Followup with customers to ensure that all issues/needs have been resolved/met.
• Timely and accurate feedback of issues to customers and management to maintain the SLA of IT.
• Proactive monitoring and timely issue resolution of production systems.
• Proper escalation of issues to management and vendors according to established guidelines and policies.

• 4 years degree in ITrelated area or 2~3 years work experience.
• Installation configuration Printers/Scanners and application support.
• Able to provide L1 Network Support and System Administration support as well.

• Working knowledge and experience of Microsoft Products and Windows based / MAC based applications.
• Functional knowledge and experience of installation troubleshooting of (/7/8/10) Server 2008/2012/AD).
• Average English communication skills (verbal and written)
• Strong problem solving and analytical Skills.
• Configuration of Cisco/Avaya/IP based Phones.
• Virtual Desktop Interface knowledge.
• Ability to acquire and maintain a working knowledge of a wide range of applications and systems. (Windows/Servers/MAC).

Job Rewards and Benefits