Call Center Representative
Digital Otters, Pakistan
Job Description
Manage large amounts of outbound calls in a timely manner for the United Kingdom Market
Follow communication “scripts” when handling different clients
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
Job Specification
Excellent verbal communication skills
Telephone skills
Friendly and pleasant manner
Data entry skills
Typing and word processing skills
Documentation skills
Active listening skills
Attention to detail
Problem solving skills