Email/Chat Support Specialist - Retail Industry

Email/Chat Support Specialist - Retail Industry Job in Pakistan
ibex , Pakistan Premium Job

Experience
Student
Salary
40,000 - 60,000 PKR
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
Intermediate/O-A Level/Bachelors
Total Vacancies
25 Jobs
Posted on
Sep 14, 2020
Last Date
Oct 19, 2020
Location(s)

Job Description

Location : Karachi

Job Overview:
Email/Chat Support Specialist will be responsible to act as a liaison between the largest U.S. based retail giant and its customers through live chat or email. The Specialist will be obliged to maintain the company’s worldwide reputation by serving on the frontline of customer experience with excellent communication skills and providing satisfactory solutions to a diverse range of queries.
Job Description:
• Prompt chat and email response to customers
• Document each customer’s question or problem as well as the resulting answer or solution
• Develop customer service solutions
• Maintain service level
Job Specification:
• Intermediate or above
• Age limit: 18-40
• Excellent communication (verbal & written)
• Proficiency with MS Office particularly MS Excel
• Flexibility
• Customer-centric attitude
• Problem-solving
• Adaptability
Perks & Benefits:
• Medical Insurance
• Permanent Employment Status
• Provident Fund
• Internal Job Opportunities
• Annual Leaves
• Leaves Encashment
• Referral Bonus

Job Specification

Excellent communication (verbal & written)
• Proficiency with MS Office particularly MS Excel
• Flexibility
• Customer-centric attitude
• Problem-solving

ibex

Outsourcing/Offshoring - Karachi, Pakistan
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