Job Description
Job Description:
Assist customers in resolving queries pertaining to the electronic transfer of funds.
Assist in process of all documents required to perform transactions.
Analyze customers' concerns with resolutions within the timeframe.
Coordinate inbound customers' inquiries and provide resolutions.
Maintain knowledge of customers’ requirements and provide appropriate solutions.
Provide guidelines to customers according to the set procedures and regulations.
Refer unresolved customers grievances or special requests to designated departments for further investigation.
Job Specification:
O Levels/Matriculation or above
Excellent command in English
Age limit: 18-45
Perks & Benefits:
Medical Insurance
Permanent Employment Status
Provident Fund
Internal Job Opportunities
Annual Leaves
Leaves Encashment
Referral Bonus
Conveyance Facility
Job Specification
Skills:
Excellent communication (verbal & written)
Proficiency with MS Office particularly MS Excel
Flexibility
Customer-centric attitude