Sales Executive

Sales Executive
Al Rehman Communication, Pakistan

Experience
< 1 Year
Salary
18,000 - 60,000 PKR
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Matric
Total Vacancies
1 Job
Posted on
Oct 8, 2020
Last Date
Jan 30, 2021
Location(s)

Job Description

Call Center Representative Responsibilities

Include:

Managing large amounts of inbound and outbound calls in a timely manner

Following call center “scripts” when handling different topics

Identifying customers’ needs, clarify information, research every issue and providing solutions

Job brief

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

Manage large amounts of inbound and outbound calls in a timely manner

Follow communication “scripts” when handling different topics

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

Seize opportunities to upsell products when they arise

Build sustainable relationships and engage customers by taking the extra mile

Keep records of all conversations in our call center database in a comprehensible way

Frequently attend educational seminars to improve knowledge and performance level

Meet personal/team qualitative and quantitative targets

Job Specification

  • Previous experience in a customer support role
  • : Track record of over-achieving quota
  • : Strong phone and verbal communication skills along with active listening
  • : Familiarity with CRM systems and practices
  • : Customer focus and adaptability to different personality types
  • : Ability to multi-task, set priorities and manage time effectively

Job Rewards and Benefits

Communication
Leaves
Medical
Sports and Entertainment

Al Rehman Communication

Outsourcing/Offshoring - Rawalpindi, Pakistan
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