Customer Support Specialist - International

Customer Support Specialist - International Job in Pakistan
ibex , Pakistan Premium Job

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Experience
Student
Salary
45,000 - 65,000 PKR
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
Intermediate/O Level/A Level/Bachelors
Total Vacancies
20 Jobs
Posted on
Dec 16, 2020
Last Date
Jan 30, 2021
Location(s)

Job Description

Responsible for acting as a liaison between our customer and the respective client. Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.

Location: Karachi, Lahore & Islamabad

Salary: Up to PKR 58,000

Working Hours: 9

Job Shift: Rotational

Key Responsibilities:

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and/or services.

Collaborate and build relationships with customers to strengthen service competitiveness

Communicate timely back to customers, track and resolve any issues regarding the service

Contribute to customer development role

Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score

Job Specification:

O Levels/Matric or above

Age limit: 18-45

Excellent command over English, with good American or Neutral accent

Excellent communication (Listening, Speaking & Writing)

Proficiency with MS Office particularly MS Excel

Flexibility & Adaptability

Customer-centric attitude

Emotional Intelligence and Critical Thinking

Self-motivated, assertive and responsive

Perks & Benefits:

Medical Insurance

Permanent Employment Status

Provident Fund

Internal Job Opportunities

Annual Leaves

Leaves Encashment

Referral Bonus

Company Pick & Drop

Send us your CV at

Email Subject: Customer Support Specialist - International

Link: https://bit.ly/3ba2aa8

Job Specification

Flexibility & Adaptability

Customer-centric attitude

Emotional Intelligence and Critical Thinking

Self-motivated, assertive and responsive

ibex

Outsourcing/Offshoring - Karachi, Pakistan
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