Email And Chat Support Executive - Domestic

Email And Chat Support Executive - Domestic
ibex, Pakistan

Experience
Student
Salary
17,500 - 21,500 PKR
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Intermediate/Bachelors
Total Vacancies
15 Jobs
Posted on
Dec 21, 2020
Last Date
Jan 22, 2021
Location(s)

Job Description

Responsible for acting as a liaison between our customer and the respective client. Provides assistance via Chat and/or Email to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query. Escalate to relevant team internally and/or externally.

Salary: Up to PKR 21,500

Working Hours: 9

Job Shift: Rotational

Key Responsibilities:

Prompt chat & email response to customers

Provide real-time support

Document each customer’s question or problem as well as the resulting answer or solution

Email coordination with customers

Escalating to relevant team(s) internally and/or externally

Job Specification:

Intermediate or above

Age limit: 18-30

Good communication (verbal & written)

Proficiency with MS Office particularly MS Excel

Flexibility

Customer-centric attitude

Adaptability

Perks & Benefits:

Medical Insurance

Permanent Employment Status

Provident Fund

Internal Job Opportunities

Annual Leaves

Leaves Encashment

Referral Bonus

Company Pick & Drop

Send us your CV at

Email Subject: Email and Chat Support Executive – Domestic

Link: https://bit.ly/2Uq3DTB

Job Specification

Good communication (verbal & written)

Proficiency with MS Office particularly MS Excel

Flexibility

Customer-centric attitude

Job Rewards and Benefits

Communication
Health Insurance
Incentive Bonus
Leaves
Life Insurance
Medical
Provident Fund
Sports and Entertainment
Transport

ibex

Outsourcing/Offshoring - Karachi, Pakistan
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