Responsible for acting as a liaison between our customer and the respective client. Provides assistance via Chat and/or Email to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query. Escalate to relevant team internally and/or externally.
Salary: Up to PKR 21,500
Working Hours: 9
Job Shift: Rotational
Key Responsibilities:
Prompt chat & email response to customers
Provide real-time support
Document each customer’s question or problem as well as the resulting answer or solution
Email coordination with customers
Escalating to relevant team(s) internally and/or externally
Job Specification:
Intermediate or above
Age limit: 18-30
Good communication (verbal & written)
Proficiency with MS Office particularly MS Excel
Flexibility
Customer-centric attitude
Adaptability
Perks & Benefits:
Medical Insurance
Permanent Employment Status
Provident Fund
Internal Job Opportunities
Annual Leaves
Leaves Encashment
Referral Bonus
Company Pick & Drop
Send us your CV at
Email Subject: Email and Chat Support Executive – Domestic
Link: https://bit.ly/2Uq3DTB
Good communication (verbal & written)
Proficiency with MS Office particularly MS Excel
Flexibility
Customer-centric attitude