Customer Support Specialist - Work At Home

Customer Support Specialist - Work At Home Job in Pakistan
ibex , Pakistan Premium Job

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Experience
Student
Salary
40,000 - 80,000 PKR
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
Intermediate/O-Level/A-Level/Bachelors
Total Vacancies
15 Jobs
Posted on
Dec 22, 2020
Last Date
Feb 4, 2021
Location(s)

Job Description

Job Overview:

Responsible for acting as a liaison between our customers and the respective client. Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.

Key Responsibilities:

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and/or services.

Collaborate and build relationships with customers to strengthen service competitiveness

Communicate timely back to customers, track and resolve any issues regarding the service

Contribute to customer development role

Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score

Job Specification

Job Specification:

O Levels/Matric or above

Age limit: 18-45

Excellent command over English, with good American or Neutral accent

Excellent communication (Listening, Speaking & Writing)

Proficiency with MS Office particularly MS Excel

Flexibility & Adaptability

Customer-centric attitude

Emotional Intelligence and Critical Thinking

Self-motivated, assertive and responsive

Other Requirements:

Core i5 (any latest generation) with (Minimum- 8GB) or 16GB of RAM

Power Back-Up

Comfy Workspace

Noise-free work setting

ibex

Outsourcing/Offshoring - Karachi, Pakistan
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