Senior Support Representative

Senior Support Representative Job in Pakistan
Avragon Technologies , Pakistan

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3 Years
60,000 - 75,000 PKR
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
Graduation (preferably in I.T sector)
Total Vacancies
1 Job
Posted on
Dec 29, 2020
Last Date
Apr 29, 2021

Job Description

Come work with us at VTExperts inc. as a Senior Support Representative. VTExperts is a fast-growing business which provides a wide range of VTiger CRM solutions e.g. VTiger CRM extensions, hosting, integrations etc. We need an enthusiastic person who can communicate with clients through live chat, email and other communication channels, resolving their queries and providing them with the solutions they are looking for.

  • Respond to the customer inquiries via various digital channels e.g. live chat, mail, video & audio calls etc.
  • Quick response rate (client query should be solved within 24 hours)
  • Every issue will be communicated in form of tickets and tasks
  • Need a semi-technical I.T professional (not necessarily a coder, but have good enough command on databases, server hosting, MySQL, MariaDB & PHP)
  • Provide solutions to the customer’s queries via contacting with the various different department e.g. sales, development team etc
  • Clients may need to have a remote session with one of our representatives (it is obligatory for our representative to adjust himself/herself according to the clients availability)
  • Explaining company’s products and services to the customers
  • Meeting operational targets
  • Providing smooth and quality customer experience
  • Work with management in improving and implementing innovative customer care strategies

Job Specification

  • Graduation (preferably in I.T sector)
  • CRM experience is a must (candidates having experience in VTiger will be highly prioritized), minimum 2 years’ experience in dealing with CRM
  • Project management experience is also a plus
  • Excellent written English communication and interpersonal skills • Knowledge of performance evaluation procedures.
  • Good analytical skills in reading and listening.
  • Can work on multiple projects simultaneously

Avragon Technologies

Information Technology and Services - Lahore, Pakistan