Customer Relationship Officer
Sheliz Aplam Housing Private Limited, Pakistan

Answering calls of clients/customers to learn about and address their needs, complaints, or other issues with products or services.

Responding efficiently and accurately to walk-in callers, explaining possible solutions and ensuring that customer feel supported and valued

Engaging in active listening with walk-in customers and callers, confirming or clarifying information and diffusing angry clients, as needed

Work closely with other team members based on trust and reliability

Exceptional customer service, active listening, verbal and written communication skills along with professional phone voice

Better understanding of company products and services

Must be able to handle computer proficiently along with strong typing skills.

Good time management skills between calls so that every caller could be addressed without exceptional waiting time

Must be fluent in Urdu and English Language

Job Rewards and Benefits