Online Customer Support Executive
Sports Man (Formerly known as English Sports) , Pakistan

Experience
< 1 Year
Salary
10,000 - 15,000 PKR
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
Qualification
Intermediate
Total Vacancies
1 Job
Posted on
Jan 6, 2021
Last Date
May 30, 2021
Location(s)

Job Description

  • Overseeing the customer service process.
  • Resolving customer complaints brought to your attention.
  • Creating policies and procedures.
  • Planning the training and standardization of service delivery.
  • Conducting quality assurance surveys with customers and providing feedback to the staff.
  • Possessing excellent product knowledge to enhance customer support.

Job Specification

  • A bachelor’s degree or Diploma in Administration or related field.
  • Freshies are encouraged to apply
  • Excellent interpersonal and written and oral communication skills.
  • Ability to lead a team.
  • Knowledge of CRM systems.
  • Computer skills.
  • Knowledge of mediation and conflict resolution techniques is preferable.