Online Customer Support Executive
Sports Man (Formerly known as English Sports), Pakistan

• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Creating policies and procedures.
• Planning the training and standardization of service delivery.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possessing excellent product knowledge to enhance customer support.

• A bachelor’s degree or Diploma in Administration or related field.
• Freshies are encouraged to apply
• Excellent interpersonal and written and oral communication skills.
• Ability to lead a team.
• Knowledge of CRM systems.
• Computer skills.
• Knowledge of mediation and conflict resolution techniques is preferable.

Job Rewards and Benefits