You are someone who can be responsible for designing, developing, and implementing programs and applications. You should thrive in a fast-paced, team-oriented environment, take initiative, be passionate about innovating creative solutions and problem solving, have excellent communication skills, and the drive to deliver quality software. Every day will bring new and exciting challenges on the job while you:
- Learn and use groundbreaking technologies
- Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
- Interact with leading technologists around the world
- Work directly with software architects and data scientists to help reproduce and resolve customer issues
- Leverage your extensive customer support experience to provide feedback to internal teams on how to improve our services
- Drive customer communication during critical events
- Drive projects that improve support-related processes and our customers’ technical support experience
- Write tutorials, how-to videos, and other technical articles
- Work on critical, highly complex customer problems that may span multiple products and services