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MBU Technician Job in Pakistan
Jazz - Mobilink Pakistan , Pakistan

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2 Years
0 - 0 USD
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
Total Vacancies
1 Job
Posted on
Jan 28, 2021
Last Date
Feb 9, 2021

Job Description

What is MBU Technician?

Micro Business Unit (MBU) Technician is a telecom professional who has to look after Access Network Operations of Cell Sites of any particular cluster/ business unit. Main tasks includes Customer Complaints handling (Corporate & Commercial), Configuration & Troubleshooting of Access Network Operations and all KPI targets achievements against the assigned MBU.

The role reports directly to the Zonal Manager, Technology Operations, South and has 29 people reporting directly into it with an extended team of 15 team members.

What does MBU Technician do?

E2E KPIs (NAR, DCR, CSSR, Fuel) of assigned MBU must be achieved above 99% throughout the year with good QoS.

Ensures to maintain TCH Availability above 99% every month.

Assigned MBU should have maximum availability of platinum sites and least HUB sites outages.

Ensures that PMs should be performed by vendor with good quality. Vendor should complete/ perform PM of sites within given PM cycle. Ensure to approve 100% of their Cluster PMs and audit 90% sites.

Ensures to resolve all BSS and TXN issues, which escalate by NOC via portal.

Sales & Corporate complaints of assigned MBU must be resolved in 24hrs time.

Customer complaint SLA should be above than 95%.

Sales team to be facilitated on all technical issues, strong coordination with sales team so every complain should be resolved within time to achieve mutual targets.

Job Specification


What are we looking for and what does it take to be MBU Technician?

Diploma / Certification in Electrical / Electronics / Telecom.

2-5years work experience in the field of Managed Services, Access Network Operations in the Telecommunication industry.

Should have knowledge of Mobile telecommunication including GSM, 3G, LTE Architecture and telecommunication processes with understanding of Managed Services.

Hands on experience of BSS and TXN Operations on BTS Cell Sites. 2G,3G,4G BTS / MW hardware configurations, troubleshooting and installations.

Hands on experience of Power infrastructure on BTS Cell Sites, both AC & DC, Rectifiers and RMS troubleshooting.

Experience of preventive maintenance and corrective maintenance of telco and non-telco equipment, management and execution.

Basic knowledge of RF Optimization including DCR, CSSR & Network availability.

The job requires the flexible working hours in case of operational emergencies.


Why Join Jazz?

As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 65 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.

Jazz - Mobilink Pakistan

Telecommunications - Islamabad, Pakistan