Manage large amounts of incoming calls
At least 1 year DGS or Related Experience.
Willing to work in night shift
Generate sales leads
Identify and assess customersβ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Excellent communication skills
A high degree of self-motivation and ambition.
The skills to work both independently and as part of a team.
A positive, confident, and determined approach.
1 years of DGS or relevant experience
Demonstrable verbal and written communication ski
Active listening skills