Job Description
Responsible for acting as a liaison between our customer and the respective client. Provides assistance via Chat and/or Email to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query. Escalate to relevant team internally and/or externally.
Location: Karachi
Salary: Up to PKR 38,000
Working Hours: 9
Job Shift: Morning & Evening, between 5am to 11pm
Job Description:
Prompt chat and email response to customers
Document each customer’s question or problem as well as the resulting answer or solution
Develop customer service solutions
Maintain service level
Job Specification:
Intermediate or above
Age limit: 18-45
Excellent communication (verbal & written)
Proficiency with MS Office particularly MS Excel
Flexibility
Customer-centric attitude
Problem-solving
Adaptability
Perks & Benefits:
Medical Insurance
Permanent Employment Status
Provident Fund
Internal Job Opportunities
Annual Leaves
Leaves Encashment
Referral Bonus
Company Pick & Drop
Send us your CV at
Email Subject: Email and Chat Support Executive – Foodpanda
Link: https://bit.ly/2OnuY51
Job Specification
Excellent communication (verbal & written)
Proficiency with MS Office particularly MS Excel
Flexibility
Customer-centric attitude
Problem-solving
Adaptability