IT Admin
Logicon, Pakistan
Job Description
Act as the initial point of contact for all computer and system-related concerns from clients or other employees
Troubleshoot/analyze computer systems to identify and eliminate performance bugs and hardware malfunction
Assist management in creating training materials on computer troubleshooting and usage
Organize and file documentation and instructional guides for computer hardware
Maintain a working log detailed all required system updates, as well as date of completion
Resolve technical issues related to network interruptions
Actively update, maintain and monitor all aspects of computer networks
Experience installing and configuring computer systems and applications
Ensure the security of an organization’s IT database by performing backups and updating security protocol
Professional written and interpersonal skills are essential when communicating with a co-worker, customers, and clients
Maintain detailed reports listing requests to technical assistance, steps taken to resolve them
Must maintain a log of ticket generation and problem-solving.
Collaborate with programmers, developers, and designers to achieve set objectives
English proficiency is MUST
Job Specification
Troubleshooting
Network Infrastructure Management
Dealing with Software & Hardware Vendors