The practice seeks an energetic, compassionate individual to manage clinic operations for the interventional radiology team at the hospital. The individual should be highly motivated, have a pleasant and friendly demeanor, and should be compassionate to patients.
- Manage in-person clinic at the hospital including receiving and responding to patient phone calls, scheduling patients, assisting patients during their clinic visit, and checking patients out after their visit is complete.
- Maintaining clinic records of calls made and returned, patients to be scheduled, and follow-up dates/times for patients
- Managing patients during on-site tele-health clinic visits for local and international physicians
- Managing clinic documents e.g. patient information sheets, scheduling documents, physician pads
- Receive and manage all calls coming to office telephone numbers during working hours. Documenting calls received after hours and returning them during regular working hours.
- Managing clinic time effectively by foreseeing all possible issues and disruptions. Continuously improve skills and suggest innovations to reduce patient waiting times.
- Be fully prepared on the day of the clinic by ensuring that all essential documents, leaflets and CDs are in place. The computer software’s are operational and the clinic environment is at optimum level.
- Keep track of all essentials required for clinic and front desk operations such as folders, prescription pads etc. Maintain inventory record keeping for all clinic and front desk essentials.
- Maintain all data on patient history, follow-up clinic and procedure schedules. He/she will have to prepare and maintain comprehensive lists for both clinic and procedure scheduling.
- Ensuring smooth operations for clinic maintaining efficiency and courtesy for patients and physicians