Call Center - Lead Agent

Call Center - Lead Agent
Pakistan Sweet Home AFP , Pakistan Premium

3 Years
40,000 - 80,000 PKR
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
Graduate or Above
Total Vacancies
10 Jobs
Posted on
Feb 22, 2021
Last Date
May 22, 2021

Job Description

Each Lead Agent is responsible for generating a sales lead of Rs 100,000 (minimum). The agent has to establish his potential clientele database and keep follow up regularly.

Job Responsibilities

  • Making outbound phone calls to our donors, members and prescribers
  • Be focused on treating every call respondent with enthusiasm for generation of funds.
  • Provide prompt, accurate, and friendly customer service, ensuring that customers feel supported and valued.
  • Engaging in active listening with callers, confirm or clarify information and manage the call according to training.
  • Accurately enter customer and claim information into system database.
  • Maintain a strong work ethic with a total commitment to success each and every day.
  • Collaborate with fundraising team to stay updated on upcoming events and activities.
  • Provide warm professional donor support;
  • Accurately collect details for donors in an organized and timely manner;
  • Resolve donor issues and answer questions by phone, or referring them to communication teams.

Experience with CRM software is an advantage

Job Specification

Our Expectations

  • Three years prior call center or customer service-related experience preferred.
  • Knowledge and success in overall previous performance that includes Sales especially.
  • Excellent written, verbal and interpersonal communication skills.
  • Dependable, accurate and detail oriented.
  • Graduate or above
  • Strong PC skills with a focus on Microsoft Office products
  • Multilingual - Preferable

Pakistan Sweet Home AFP

Non-Profit Organization Management - Islamabad, Pakistan