Call Center - Lead Agent
Pakistan Sweet Home AFP, Pakistan

Each Lead Agent is responsible for generating a sales lead of Rs 100,000 (minimum). The agent has to establish his potential clientele database and keep follow up regularly.

Job Responsibilities

• Making outbound phone calls to our donors, members and prescribers
• Be focused on treating every call respondent with enthusiasm for generation of funds.
• Provide prompt, accurate, and friendly customer service, ensuring that customers feel supported and valued.
• Engaging in active listening with callers, confirm or clarify information and manage the call according to training.
• Accurately enter customer and claim information into system database.
• Maintain a strong work ethic with a total commitment to success each and every day.
• Collaborate with fundraising team to stay updated on upcoming events and activities.
• Provide warm professional donor support;
• Accurately collect details for donors in an organized and timely manner;
• Resolve donor issues and answer questions by phone, or referring them to communication teams.

Experience with CRM software is an advantage

Our Expectations

• Three years prior call center or customer service-related experience preferred.
• Knowledge and success in overall previous performance that includes Sales especially.
• Excellent written, verbal and interpersonal communication skills.
• Dependable, accurate and detail oriented.
• Graduate or above
• Strong PC skills with a focus on Microsoft Office products
• Multilingual - Preferable

Job Rewards and Benefits