Customer Support Representative
Megasouk.pk, Pakistan

We are offering an exciting opportunity as a Customer Service Representative, who is patient, energetic, friendly, and one who takes pride in his or her ability to learn quickly and sees problems as challenges.

Responsibilities;

• To handle customers according to sales pitch and techniques in the best possible manner.
• Answer inbound calls and make outbound calls to potential clients and resolve customer issues.
• Handling customer inquiries and promoting offered services to call-ins, leads, and referrals.
• Perform data entry services for the company in regards to punching in customer information, call logs, and successful sales.
• Assist all the clients during business hours coming through live chat / Emails and respond promptly to their inquiries.

Requirements;

• Prior 1-2 years of experience as customer support/client management
• Education: O/A Levels or Bachelors required.
• Ability to multi-task effectively.
• American Accent preferable.
• Must have good verbal and written English skills.
• Should be target-oriented, hardworking, and punctual.
• Ability to work shifts covering US timings (Night Shift).
• Ability to prioritize, multitask and manage time effectively.

Timings: 7 pm – 4 am.

English Fluency

Good Communication & Interpersonal Skills

Time Management

Attention to detail

Job Rewards and Benefits