Job Description
Our newly developed call center is a dynamic and fast-paced department. It's a highly-structured operating environment where constant change is the norm. We require call center agent candidate profile which should include the following skill set requirements:
Excellent oral and written communication and interpersonal skills
Professional and courteous demeanor
Ability to multi-task in a fast-paced, high-volume environment
Excellent problem-resolution skills
Strong systems skill
Ability to learn, retain and apply large amounts of product, procedure, policy and system information
Ability to meet established productivity, effectiveness, training, sales (if applicable) and quality goals
Ability to work in a highly-structured environment - take scheduled lunches and breaks
Ability to accept and incorporate constructive feedback to improve performance
Flexibility in responding to change or business needs
Ability to accommodate non-traditional work schedules
Patience
Willingness to help peers
Excellent attendance and punctuality
Good team player
Self-starter
Job Specification
Our newly developed call center is a dynamic and fast-paced department. It's a highly-structured operating environment where constant change is the norm. We require call center agent candidate profile which should include the following skill set requirements:
Excellent oral and written communication and interpersonal skills
Professional and courteous demeanor
Ability to multi-task in a fast-paced, high-volume environment
Excellent problem-resolution skills
Strong systems skill
Ability to learn, retain and apply large amounts of product, procedure, policy and system information
Ability to meet established productivity, effectiveness, training, sales (if applicable) and quality goals
Ability to work in a highly-structured environment - take scheduled lunches and breaks
Ability to accept and incorporate constructive feedback to improve performance
Flexibility in responding to change or business needs
Ability to accommodate non-traditional work schedules
Patience
Willingness to help peers
Excellent attendance and punctuality
Good team player
Self-starter