Tele-sales Rep.

Tele-sales Rep.
Centric Technologies, Pakistan

Experience
Fresh Graduate
Salary
0 - 0 PKR
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Any
Total Vacancies
1 Job
Posted on
Mar 7, 2009
Last Date
May 1, 2009
Location(s)

Job Description

Supervise and coordinate activities of workers providing telephone customer support services Make necessary changes in staffing based on days of week, sales promotions, other anticipated events Monitor productivity of customer service representatives and generate reports Monitor individual, team and call center results to identify and act on both positive and negative performance trends to insure attainment of revenue goals and performance targets Monitor service calls to observe employee demeanor, technical accuracy and conformity to company policies Answer questions and recommend corrective services to address customer complaints Communicate and follow up to insure representatives are fully informed of all new information related to products, procedures, customer needs and company related issues, changes and actions Work on computer to compile work volume statistics for accounting purposes and to keep records of customer service requests and complaints Determine work procedures, prepare work schedules and expedite work flow Study and standardize procedures to improve efficiency of subordinates Maintain harmony among workers and resolve grievances Carry out supervisory responsibilities in accordance with the organization policies and applicable laws

Job Specification

Fluent in English & Urdu Team Player Quick Learner Must be able to work with MS Office Must be ready to go through in house Training

Job Rewards and Benefits

Centric Technologies

Information Technology and Services - Karachi, Pakistan
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