Call Center Agent (evening - Midnight)
Esoul (Pvt.) Limited, Pakistan

Main Job Tasks and Responsibilities * answer phones professionally * respond to customer inquiries * research required information using available resources * handle and resolve customer complaints * provide customers with product and service information * process orders, forms and applications * identify and escalate priority issues * route calls to appropriate resource * follow up customer calls where necessary * complete call logs * complete call reports

Good verbal and oral communication skills- fast and correct typing, ability to create grammatically correct responses without any spelling errors. The person should also know what to write while utilizing web communication, be able to quickly recognize signals of a disgruntled customer and be able to respond without getting angry