Client Service executive
Zag Outsourcing, Pakistan

Assist Client Service Manager in all matters related to Client inquiries, complaints and issues
Respond to customer enquiries promptly.
Provide daily progress report to higher authorities and also responsible in providing customer's feedback on any assignment/ task given by the client.
Work with internal departments for service requirements and enquiries and given instructions accordingly and make ensure that the job can be done in time and accurately.
Understand customer's needs and identify opportunities for improving the product solution, increasing utilization and optimization channel usage.
Responsible for achieving the standards of the Quality
Review service performance with client and generate ways to continuously improve service level standards.
Addressing complaints and resolve problems.
Providing all necessary billing information in a timely and accurate fashion to Client and make ensure that the payment be made in time.
Facilitate improved working relationships with government agencies as well.
Communicate company expectations and goals to all site staff and hold each site accountable to meeting those goals
Track and report productivity for weekly and monthly reporting.
Communicate regularly with superiors and management regarding problems and rectifying promptly and in time.
Schedule routine visits to client sites to ensure about the quality and maintenance.
Maintain a high level of internal and external customer service for the department
Assist in new business start-up processes as needed and also responsible in generating business through existing clients as well.

Capable of handling complaints and all relevant administrative issues as well.
Must be very customer focused, proactive and service oriented
Excellent communication and interpersonal skills
Ability to meet deadlines
Can work late hours
Require frequent traveling