Call Center Agent - Dispatcher
Reliable Dispatch Services Inc, Pakistan

• Answer incoming calls and respond to customer’s emails
• Manage a large volume of inound and outound calls in a timely manner
• Sell services to potential clients via phone and email
• Research, identify, and resolve customer complaints using applicable software
• Establish delivery routes and maintain contacts with the drivers throughout the working shift
• Collaborate with managment to modify daily truck routes
• Cultivate strong professional relationship with the truck drivers, owner operators to minimize last minute stress arising due to schedule changes

Fluent in English

Telemarketing Skills

Multitasking

Analytical Thinking

Computer Savy

Job Rewards and Benefits