Technical Support Engineer

Technical Support Engineer
Multilynx, Pakistan

Experience
1 Year
Salary
0 - 0 PKR
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
BCS
Total Vacancies
5 Jobs
Posted on
Jan 25, 2010
Last Date
Mar 31, 2010
Location(s)

Job Description

Will be given training to cover Main responsibilities of a Resident Engineer,includes to provide first level support to Client Employees for their installed IT Assets, Software Applications and Operating Systems. Follow the Helpdesk Supervisor/Manager's instructions.

Training to make you able to deliver following Duties:
- Provide 1st level IT Support (Hardware/Software), log the incidents/problems and close them after resolution accordingly by following SOPs.

- Follow the standard procedures/Check lists for new installation or re-installation of IT Assets/OS/Software Applications.

- Take care of SLA's as mentioned in helpdesk application.

- Escalate the problem/issues to 2nd level teams through work order.

- Follow up the open work orders (escalated by concern RE) with his supervisor till closure and after confirmation of issues resolution from user close the open calls.

- Perform preventive

- Turn On/Off the network switches/routers on the request of ITS (Remote locations' RE only)

- Switch the network cables from one port to another or as requested by ITS (Remote locations' RE only)

- Provide support for ongoing/upcoming IT activities.

- Coordinate with AMS Coordinator for day to day asset movement/transfer/new assignment. Provide complete information (Stock Code, Specs, owner etc) to AMS Coordinator


Job Specification

Microsoft Office (Windows 2000, XP & 2003, Ms Exchange, MS ISA), DNS, WINS, LAN Technologies (Ethernet/Fast Ethernet), WAN (routers), Microsoft Office. Troubleshooting Steps.

Job Rewards and Benefits

Multilynx

Information Technology and Services - Lahore, Pakistan
© Copyright 2004-2024 Mustakbil.com All Right Reserved.