Job Description
Will be given training to cover Main responsibilities of a Resident Engineer,includes to provide first level support to Client Employees for their installed IT Assets, Software Applications and Operating Systems. Follow the Helpdesk Supervisor/Manager's instructions.
Training to make you able to deliver following Duties:
- Provide 1st level IT Support (Hardware/Software), log the incidents/problems and close them after resolution accordingly by following SOPs.
- Follow the standard procedures/Check lists for new installation or re-installation of IT Assets/OS/Software Applications.
- Take care of SLA's as mentioned in helpdesk application.
- Escalate the problem/issues to 2nd level teams through work order.
- Follow up the open work orders (escalated by concern RE) with his supervisor till closure and after confirmation of issues resolution from user close the open calls.
- Perform preventive
- Turn On/Off the network switches/routers on the request of ITS (Remote locations' RE only)
- Switch the network cables from one port to another or as requested by ITS (Remote locations' RE only)
- Provide support for ongoing/upcoming IT activities.
- Coordinate with AMS Coordinator for day to day asset movement/transfer/new assignment. Provide complete information (Stock Code, Specs, owner etc) to AMS Coordinator
Job Specification
Microsoft Office (Windows 2000, XP & 2003, Ms Exchange, MS ISA), DNS, WINS, LAN Technologies (Ethernet/Fast Ethernet), WAN (routers), Microsoft Office. Troubleshooting Steps.