Customer Service Executive
Brisk, Pakistan

• Managing incoming calls and customer service inquiries
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer calls, E-mails, Text messages , Whatsapp messages
• Update Customers about their order status (In-process Delayed, Shipped, Delivered, Returned)
• Provide Returns/Exchange solution to customers (Record in excel sheets and dashboard)
• Co-coordinating daily deliveries with production manager and send order ids to accountant for booking and invoices.
• Identifying and assessing customers’ needs to achieve satisfaction
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Extract order details from website dashboard and record in Microsoft Excel Sales Sheet (Daily)
• Follow-up on orders from production till delivery
• Prepare and coordinate complete detailed order sheet for processing/production (Daily)
• Uploading Products with names, descriptions, prices, SKU’s and details on website(s)
• Managing Inventory on website(s)
• Managing incoming calls and customer service inquiries
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer calls, E-mails, Text messages , Whatsapp messages
• Update Customers about their order status (In-process Delayed, Shipped, Delivered, Returned)
• Provide Returns/Exchange solution to customers (Record in excel sheets and dashboard)
• Co-coordinating daily deliveries with production manager and send order ids to accountant for booking and invoices.
• Identifying and assessing customers’ needs to achieve satisfaction
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Extract order details from website dashboard and record in Microsoft Excel Sales Sheet (Daily)
• Follow-up on orders from production till delivery
• Prepare and coordinate complete detailed order sheet for processing/production (Daily)
• Uploading Products with names, descriptions, prices, SKU’s and details on website(s)
• Managing Inventory on website(s)

Multi-tasking

Persuasive communication skiils

Using positive and appropriate language

Good Relationship management skills

Time Management

Adaptability

Taking responsibilty

Self control, Patience, Attentiveness

Job Rewards and Benefits