Outbound Call Center Agents - USA SEO Campaign

Outbound Call Center Agents - USA SEO Campaign
RSF Soft , Pakistan Premium

Fresh Graduate
30,000 - 50,000 PKR
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
High School Diploma or Equivalent
Total Vacancies
1 Job
Posted on
Apr 5, 2021
Last Date
Jul 5, 2021

Job Description

RSF soft required Outbound Call Center Agents with good communication skills for U.S.A SEO campaign. Fresher and Students with English language and excellent communication skills can also apply.

USA Shift Timings Are: 6 PM to 3 AM.

Call Center Executive Job Responsibilities and Duties:

Answer incoming calls and respond to customer’s emails

CSR must have good Management and can resolve customer complaints

Tele Sales Representatives sell products and place customer orders in the computer system

Customer Services Executives Identify and escalate issues to supervisors

Provide product and service information to customers

Research required information using available resources

Research, identify, and resolve customer complaints using applicable software

Process orders, forms, and application

Route calls to appropriate resources

Document all call information according to standard operating procedures

CSO Recognize, document, and alert the management team of trends in customer calls

Other duties assigned as call center representative

Call Center Executive Follow up customer calls where necessary

Call Center Agent Can Upsell products and services

TSR Agents Complete call logs and reports

Other duties as assigned

Job Specification

Call Center Executive Qualifications and Skills

High school diploma or equivalent

Proficient in relevant computer applications

1 years of experience in a call center environment

Knowledge of customer service practices and principles

Excellent data entry and typing skills

Superior listening, verbal, and written communication skills

Ability to handle stressful situation appropriately

RSF Soft

Information Technology and Services - Lahore, Pakistan