Call Centre Executive Job in Pakistan
Alpha Group of Companies , Pakistan

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< 1 Year
20,000 - 35,000 PKR
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
Total Vacancies
1 Job
Posted on
Apr 6, 2021
Last Date
Jul 30, 2021

Job Description

  1. Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
  2. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  3. Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  4. Building lasting relationships with clients and other call center team members based on trust and reliability.
  5. Utilizing software, databases, scripts, and tools appropriately.
  6. Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  7. Making sales or recommendations for products or services that may better suit client needs.
  8. Taking part in training and other learning opportunities to expand knowledge of company and position.
  9. Adhering to all company policies and procedures.

Job Specification

  1. Customer Services.
  2. Inbound/Outbound call handlings.
  3. Customer Service Experience.
  4. Cold Calling.

Alpha Group of Companies

Human Resources - Lahore, Pakistan