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Desktop Support Executive Job in Pakistan
Bayut | dubizzle , Pakistan

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Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
Bachelor's Degree
Total Vacancies
1 Job
Posted on
Apr 8, 2021
Last Date
Jul 8, 2021
Location(s)

Job Description

The Desktop Support Executive will be responsible for the maintaining and running the overall I.T infrastructure for Bayut | Dubizzle Karachi office.


Key Responsibilities

  • Monitoring and maintenance of computer systems and networks
  • Address user tickets regarding hardware, software and networking
  • Walk users through installing applications and computer peripherals
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until the issue is resolved
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with users to ensure their systems are functional
  • Report users' feedback and potential product requests
  • Help create technical documentation and manuals

Requirements

  • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
  • 2 to 3 years hands-on experience with Windows/Linux/Mac OS environments
  • Working knowledge of office automation products and computer peripherals, like printers and scanners
  • Knowledge of network security practices and anti-virus programs
  • Ability to perform remote troubleshooting and provide clear instructions
  • Excellent problem-solving and multitasking skills
  • Customer-oriented attitude
  • Bachelors in Computer Science or relevant field

Benefits

  • Paid time off such as vacation days, sick days and emergency days
  • Health insurance
  • Provident Fund
  • Reward and recognition
  • Flexible work environment

Job Specification

Bayut | dubizzle

Information Technology and Services - Dubai, United Arab Emirates