Call Center Agent
ASK Development Pvt (Ltd), Pakistan
Experience
< 1 Year
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
High School Degree / Intermediate / A Level
Total Vacancies
40 Jobs
Posted on
Apr 14, 2021
Last Date
Jul 30, 2021
Location(s)
Job Description
Responsibilities:
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Job Specification
Requirements:
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
Job Rewards and Benefits
Health Insurance
Leaves
Medical
Human Resources - Islamabad, Pakistan