Call Center Agent

Call Center Agent
ASK Development Pvt (Ltd), Pakistan

Experience
< 1 Year
Salary
35,000 - 40,000 PKR
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
High School Degree / Intermediate / A Level
Total Vacancies
40 Jobs
Posted on
Apr 14, 2021
Last Date
Jul 30, 2021
Location(s)

Job Description

Responsibilities:

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Job Specification

Requirements:

  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively

Job Rewards and Benefits

Health Insurance
Leaves
Medical

ASK Development Pvt (Ltd)

Human Resources - Islamabad, Pakistan
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