IT Support Engineer

IT Support Engineer Job in Pakistan
Gaichu Management Services Pvt Ltd. , Pakistan Gallery Job

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1 Year
40,000 - 40,000 PKR
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
Bachelors , Networking, CCNA, MCP
Total Vacancies
1 Job
Posted on
Apr 20, 2021
Last Date
Jul 30, 2021

Job Description

  • Excellent communication and drafting skills in order to communiate with International client and Engineers
  • Research and identify solutions to hardware, Network, system and software issues during day to day tasks and projects.
  • Training of all Engineers for day to day activities,
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams
  • Provide prompt and accurate feedback to clients
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clients.

Job Specification

  • Proven work experience as a Technical Support Engineer, Network & System adminstrator, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Must have excellent communication skills (speaking and drafting)
  • Hands-on experience at least one year with Cisco, Windows/Linux/Mac OS environments
  • Good understanding of computer systems, network devices and other technology products
  • Ability to diagnose and troubleshoot complex technical issues
  • Familiarity with cabling standards and passive media (CAT, fiber etc.)
  • Familiarity with remote desktop applications and help desk software
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • BS degree in Information Technology, Computer Science or relevant field
  • Certification in Microsoft, Linux, Cisco or similar technologies is a plus
  • Ability to work in shift rotation and pressure situation
  • Self motivated and with proactive approach
  • Team player and passionate to learn new technologies.

Gaichu Management Services Pvt Ltd.

Information Technology and Services - Islamabad, Pakistan