It Technical Support Engineer

It Technical Support Engineer
Multilynx, Pakistan

Experience
Fresh Graduate
Salary
0 - 0 PKR
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
BCS
Total Vacancies
5 Jobs
Posted on
May 3, 2010
Last Date
May 15, 2010
Location(s)

Job Description

-To provide first level support to Client Employees for their installed IT Assets, Software Applications and Operating Systems. -Follow the Standard IT-Helpdesk procedures and follow the Supervisor/Manager's instructions. - Take care of SLA's as mentioned in helpdesk application. - Escalate the problem/issues to 2nd level teams through work order. - Follow up the open work orders (escalated by concern RE) with his supervisor till closure and after confirmation of issues resolution from user close the open calls. - Provide support for ongoing/upcoming IT activities. - Coordinate with AMS Coordinator for day to day asset movement/transfer/new assignment. Provide complete information (Stock Code, Specs, owner etc) to AMS Coordinator

Job Specification

-Microsoft Operating Systems (Windows 2000, XP & 2003) - Ms Exchange, MS ISA Server knowledge. - DNS, WINS, LAN Technologies (Ethernet/Fast Ethernet), WAN (routers)knowledge. - Microsoft Office and Troubleshooting Steps.

Job Rewards and Benefits

Multilynx

Information Technology and Services - Lahore, Pakistan
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