Customer Support Executive (UK INBOUND)
Smart Intellect, Pakistan

The highly demanding role as CSR (In-Bond Taxi Controller) will be responsible for receiving In-bound calls from UK Based Customers who chose us to look after their needs to book/amend their transportation need. As a CSR and face of our Company, you will be answering in-bound calls from UK Based Customers in proficient English (Preferably British Accent).

In this role you will be handling various tasks such as:

• Airport Pick-up and Drop-off bookings.
• In case of an issue from both sides escalate the complaint to the relevant department and seek guidance on priority basis keeping the fact that the customer is always right.
• Swiftly handle Queries/Grievances from Drivers.
• In this role you must have excellent communication skills (close listening and soft speaking) and while using your skills always consider 7 Points of Output to ensure the Quality based result to every single call received.

YOU WILL BE REQUIRED TO DO:

• Take instructions from the customers for a specific vehicle as per his/her requirement.
• Offer customers with timely and error free pricing.
• Amend and Cancel active bookings on customer’s request, do as for reason and provide solutions where required.
• Liaison with UK Office i-e. Supervisor and Shift In-Charge to resolve any queries which may come-up.
• Always meet a High Level of Customer Service and Satisfaction.
• Handling customer complaints and feedback in an efficient manner which can and will increase our business volume.
• Connect the Customer with the Driver to ensure a smooth and pleasant ride. The focus should always be on quality,

EXPERIENCE & QUALIFICATIONS REQUIREMENT:

• Preferably Inbound Call Center Experience or Minimum of 1 Year Experience in a similar role with a reputed Call Center.

JOB TYPE: Full-time,

Job Rewards and Benefits