Cro
Triad Solutionz, Pakistan

providing help and advice to customers using your organisation's products or services;
communicating courteously with customers by telephone, email, letter and face to face;
investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;
issuing refunds or compensation to customers;
keeping accurate records of discussions or correspondence with customers;
analysing statistics or other data to determine the level of customer service your organisation is providing;
producing written information for customers, often involving use of computer packages/software;
writing reports analysing the customer service that your organisation provides;
visiting customers to provide a one-to-one service;
developing feedback or complaints procedures for customers to use;
developing customer service procedures, policies and standards for your organisation or department;
meeting with other managers to discuss possible improvements to customer service;
leading or supervising a team of customer service staff;
learning about your organisation's products or services and keeping up to date with changes;

Excellent communication skills
must be presentable