General Manager
Charterhouse Resources Solutions, Pakistan

Purpose of the job:
Manages the campnay business for the Iran region. Develops and implements strategy for the local sales unit. Provides day-to-day leadership and guidance. Manages the performance of members in LSU.
Responsibilities:
Manages a large team and acts as a contact for key customers.
Acquires knowledge regarding own territory and/or product area and provides expert input to business strategy, plans and processes.
Leads, motivates, trains and coaches team to achieve business objectives.

Objectives:
Overall management of business functions of the region. Develops and monitors action oriented plans and objectives to realize strategy/strategic goals. Is responsible for meeting defined targets for own territory. Manages price levels and sales performance.

Creates the local sales unit strategy for finance, care, logistics, channel management, marketing and oversees the implementation:
Finance and Control-
Managing processes of budgeting and control activities for the allotted region. Responsible for managing of settlement of claims, overall STP planning, etc
Care-
Managing infrastructure and footprint for Care centres in the region. Responsible for developing the competence by managing performance and developing skills of members in own responsibility area. Managing delivery on KPI of care employees
Logistics-
Managing outlook processes, MTP, delivery on KPI on mixed and forecast accuracy, demand planning, etc
Retail and Sales Operations-
Acts as a facilitator and support for planning distribution roadmap, Nokia academy, trainings of promoters, reviewing with external consultants
Marketing-
Supporting joint marketing funds, planning for BTL activities like outdoor, indoor, visibility across regions, etc. Planning for marketing activities with regional key accounts
Also manages Human Resources processes for regional employees which includes talent management, implementation of the company Values, reviews, etc

Competencies:
Business Insight, Business Planning, Channel Management, Collaboration, Customer Focus, Leading & Coaching, Persuading & Influencing, Solution/Value Selling

Considerable knowledge of solution & services, particularly mobile internet services.

Considerable knowledge of Iran and/or MEA

Strong leadership skills - how to motivate staff to deliver the best possible performance.

Ability to develop strategies for the successful introduction and growth of the company solutions offering and implement these strategies.

Ability to respond effectively to the most sensitive inquiries or complaints.

Individual Portfolio:
Expert in more than one area, broad perspective. Typically 12-18 years relevant experience. Degree. Telecommunications experience essential.

Environment:
Highly independent and self directed. Develops plans, measures effectiveness. Assesses customer relationships and service levels. Can develop and implement complex and innovative concepts. Problems require searching and selecting. Anticipates problems, seeks opportunities. Models creative and innovative work methods. High collegial interaction.
Functional relationship with Care, logistics, Finance, marketing and other related functions

Scope:
Business Leader
Effective management of resources and development/implementation of plans and processes. Interprets policies and establishes procedures. Increased awareness and influence of other functions outside of own business area. Decision making often repeated in similar manner - able to choose correct solution or modify existing solution.
A well-rounded, experienced candidate who is emotionally mature, who can:
a) analyse and give a clear direction to the team and business. Be a catalyst for the Solutions Transformation by focusing on both the business transformation and culture transformation in the LSU
b) create options and initiate proposals - and aligns with the overall company direction
c) drive the implementation of the same in LSU and builds cross-functional alignment and way-of-working, i.e. 1 team
d) deal in political-sensitive environments
e) use his business mgt / sales / distribution experience to build this business in the above context.
f) has the capability to build a team and align the respective functions behind the Iranian objectives and the Nokia overall objectives
g) has the ability the identify, develop and execute solution opportunities and offeredings
h) Drive and establish an effective eco system consisting of operator & developers through parternership to develop companies service businesses.
i) Lead the development of the companies solution business.

j) Oversee and direct business development activities to ensure consistent expansion of profitable sales and establishment of new business partners.

k) Ensure the readiness of technical, operational and regulatory issues prior to the launch of service.
l) Articulate specifically the Transformation (what and how) towards a Solutions business and the effects that has internally and externally.