Manage incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts thr hoough open and interactive communication
Proactively reach out to users and generate feedback, so we may improve retention through servicing or documenting reoccurring issues
Provide accurate, valid and complete information by using the right methods/tools
provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts thr hoough open and interactive communication
Proactively reach out to users and generate feedback, so we may improve retention through servicing or documenting reoccurring issues