Senior Customer Support Coordinator
ibex, Pakistan

• Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client
• Assist customers with their items purchased through ecommerce website
• Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
• Providing alternatives to products/items, which are not available on the ecommerce website
• Follow standard processes and procedures when it comes to providing the resolution
• Staying up to date with latest updates on system information, process changes and future updates
• Must be able to overcome objections and handle customer push backs

• Critical Thinking
• Time Management
• Specialist Focus
• Organizing
• Priority Setting
• Problem Solving
• Professional Composure

Job Rewards and Benefits