Customer Support Representative - Tangent Technologies
Tangent Technologies, Pakistan

Timings: Rotational Shifts

Experience: 6 months - 2 years

Job Description
• Manage Outbound and incoming calls.
• Generate sales leads.
• Ensure service delivered to our customers meets contractual Key Performance Indicator ( KPIs )
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Requirements
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed

Job Rewards and Benefits