Job Description
- answer telephone, screen and direct calls
- take and relay messages
- provide information to callers
- greet persons entering organization
- direct persons to correct destination
- deal with queries from the public and customers
- ensures knowledge of staff movements in and out of organization
- general administrative and clerical support
- prepare letters and documents
- receive and sort mail and deliveries
- schedule appointments
- maintain appointment diary either manually or electronically
- organize meetings
- tidy and maintain the reception area
Job Specification
verbal and written communication skills
professional personal presentation
customer service orientation
information management
organizing and planning
attention to detail
initiative
reliability
stress tolerance