Customer Support Officer
KIPS Education System, Pakistan

• Answering phones from customers professionally and responding to customer inquiries and complaints.
• Researching required information using available resources
• Providing customers with the organization’s service and product information
• Identifying, escalating priority issues and reporting to the high-level management.
• Routing inbound calls to the appropriate resources.
• Following up on complicated customer calls where required.
• Completing call notes and call reports as necessary and updating them in the CRM.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Recording details of comments, inquiries, complaints, and actions taken
• Other duties as assigned.

• Excellent communication skills, including verbal with proper grammar.
• Ability to work with others in a close manner.
• Good computer skills.
• Good multi-tasking skills

Job Rewards and Benefits